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The Cincinnati Beacon
How to Call Cincinnati Bell about Your Bounced Emails
Wednesday, July 25, 2007
Posted by The Dean of Cincinnati
Perhaps you’ve heard about how Cincinnati Bell’s emails are being bounced back as spam from some of the biggest national email providers. And maybe you want to talk to someone at Cincinnati Bell, perhaps because you don’t believe the lame memos their PR people send to media to stop the fury of righteous complaints coming their way. But when you call Cincinnati Bell’s help line, you don’t actually get someone working for them. You end up at an outsourced corporation named Pomeroy. Here are instructions for getting past them to someone who can actually do something about your complaint.
As a third party corporation, Pomeroy’s job is to make customers feel like their issue has been handled. That’s why Cincinnati Bell contracts with them—to prevent calls from making it into the hands of actual Cincinnati Bell employees.
There are about four layers of “supervisors” from within Pomeroy, and the higher you get on the chain, the better they get at the art of B.S. That’s their job—to make you feel satisfied so you don’t get to Cincinnati Bell. But remember, you called because you wanted to talk to someone with Cincinnati Bell who could hear your complaints and your concerns about your email situation. You need to escape the Pomeroy network.
That’s where knowledge of employee badges and corporate ID numbers can come in rather handy.
When talking, make sure the employee has a blue badge without a “v” for “vendor” at the end of his or her corporate ID. Those v-free blue badges are all Cincinnati Bell.
If you feel really ambitious, maybe you could shoot for the top tier executives (or at least their secretaries).
And for your reference: http://www.cincinnatibell.com/customer_support/contact_us/by_phone/
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